Frequently Asked Questions (FAQ)
Welcome to our gardening services FAQ page. Here, we’ve compiled a list of the most common queries about our services in London to provide you with detailed information and ensure your gardening needs are met efficiently.
If you have any other questions or need further assistance, please do not hesitate to get in touch with us. Our team is always ready to help you achieve the garden of your dreams.
Price Related Questions
1. How is the cost for garden work calculated?
Our service is charged on an hourly basis, meaning you only pay for the time our gardeners spend working at your property. For larger projects like landscaping and garden renovations, we recommend an on-site visit to provide an accurate quote.
2.What if the gardeners finish the job earlier than expected?
Our gardeners are booked on an hourly rate. If they finish the job significantly earlier than expected, we adjust the cost accordingly to reflect the actual time spent.
3. Can you stay and finish the job if more time is needed?
Extending the job duration is often possible, but it depends on the availability of our team. If the schedule doesn’t allow for an extension, we will arrange a follow-up visit to complete the work at your convenience.
4. What payment options do you offer?
We accept secure bank transfers for easy and efficient payment processing.
Services
1. Do you provide planting services?
Yes, we offer planting services. To meet your specific preferences, we recommend supplying the exact plants and materials or providing us with a detailed list (including plant types, colours, and quantities) at least two days in advance. You can also arrange for a consultation with one of our landscaping experts for assistance.
2. Can I schedule regular garden maintenance visits?
Absolutely! We offer flexible scheduling for regular visits, whether you need us weekly, fortnightly, or monthly.
3. Can your gardeners assist with minor tasks, like painting a garden door or attaching a fence panel?
If you provide the necessary materials and equipment, our gardeners may be able to assist with minor tasks such as painting or attaching a panel. For more extensive repairs, we recommend using a dedicated handyman or landscaping professional. Feel free to check with our team on-site to discuss any additional tasks.
What services do you offer?
Green Waste Disposal
1. Is garden waste disposal included in the service cost?
Green waste disposal typically starts at £5 per bag. If your waste volume exceeds this, our team will advise you on any additional costs.
2.What do you charge for extra waste disposal?
Additional green waste disposal costs are approximately £5 per bag. For large amounts, we will provide a detailed breakdown of the cost.
3. What if I don’t want you to handle the waste disposal?
No problem! Our team can place the waste in your compost corner or green bin. Alternatively, we can bag the waste for your local council to collect. For 10 or more bags, a small fee of £5 per bag applies.
Additional Service Related
1. How can you estimate how long a job will take without seeing my garden first?
We can provide a rough estimate over the phone based on the details you give us regarding your garden’s size and condition. For a more precise estimate, sending photos of your garden in advance helps our team come fully prepared.
2. Do I need two gardeners, or can I hire just one?
Yes, you can opt for one gardener. However, some tasks might require a two-person team for efficiency and safety. For larger jobs like tree surgery, certain regulations and safety measures may require additional help.
3. Do you work on Sundays and bank holidays?
Yes, we do! However, for tasks involving significant noise, like tree surgery, we recommend booking on weekdays to avoid disturbing neighbours, unless it’s an urgent situation.
4. How can I schedule a service with you?
Scheduling with us is simple. You can call us directly or fill out our “request a quote” form to arrange your service
5. Are your gardeners qualified?
Yes, our team is comprised of highly qualified professionals with extensive experience in horticulture. Each gardener is trained to provide exceptional service and maintain the highest standards of care for your garden
6. What areas in London do you cover?
Our services cover all central and greater London areas. If you’re unsure whether we operate in your location, please contact us for confirmation.
